Please let us know about any special requests, such as dietary requirements or allergies, during the “Extras” step of the booking process.

Available on request, at an additional charge and in limited numbers. We accept no liability for any damage – including damage during transport between the ship and shore – or for loss or theft.

Please note that we can only accommodate e-bikes with removable batteries. You are responsible for carrying out any repairs to your own bicycle. Roadside assistance provided by our tour guides is also not included for privately owned bicycles.

Unfortunately, special-sized bicycles such as tricycles, tandems, etc. cannot be transported on our ships.

bereits im Mietpreis enthalten. Sie greift bei Diebstahl und Beschädigung. Sollte ein Ersatzrad erforderlich sein, kümmern wir uns schnellstmöglich darum. Ausgenommen sind Schäden, die durch fahrlässiges oder mutwilliges Handeln entstehen.

A good bicycle is an essential part of a truly enjoyable cycling holiday. On our Original Tours, you can rely on smooth-running, dependable rental bikes based on the proven quality of Velo de Ville. They offer a high level of comfort and safety on both roads and cycle paths.

Another advantage is that our on-board tour leaders are very familiar with the rental bikes we use. Should you experience a technical problem along the way, they can provide quick and straightforward assistance.

If rental bike insurance is listed among the included services, it is already covered by the rental price. The insurance covers theft and damage. Should a replacement bike be required, we will arrange one as quickly as possible. Damage caused by negligence or deliberate misuse is excluded.

All of our Bike & Barge Original Tours generally include half board. On most tours, you also have the option to add a beverage package for an additional charge.
Our classic river cruises include a comprehensive all-inclusive meal package.

For our partner tours, the meals included may vary depending on the itinerary, docking times and excursion programme. You can find a detailed overview for each tour under “Included Services.”

Please let us know about any special dietary requirements, allergies or intolerances during the booking process under “Extras.”

As a general rule, you are responsible for arranging your own journey to and from the ship’s berth.

In some cities, such as Rotterdam and Passau, you have the option of booking a shuttle or parking service independently, making your arrival and departure particularly convenient.

For all other departure ports, you will receive recommended travel information and helpful directions with your travel documents.

Exception: Engelhartszell
For cruises aboard the Prinzessin Katharina departing from and returning to Engelhartszell, you can book a transfer bus from Passau to Engelhartszell and back through us. This option can be added to your booking under “Additional Nights & Transfers.”

For our Bike & Barge Original Tours, your digital travel information is available in the GUIBO App. It includes a detailed digital guide with comprehensive information about your daily cycling routes, mooring locations, sights and useful tips along the way.

Together with your arrival information, you will receive a link with your personal login details for the GUIBO App as well as your digital travel guide in PDF format. You can also use this link to download the GPX tracks for each day’s cycling route.

This way, you will have all the important information for your trip conveniently available in digital format.

Please enter your voucher number or discount code in the designated field during the "Billing & Payment Information" step of the booking process.

The printed booklet contains detailed maps for each day’s route, as well as information about sights and useful tips along the way.

You will receive the route book on board.

Once you have received your booking confirmation and invoice, a deposit of 20% of the tour price per person is due. The remaining balance is payable no earlier than 28 days before the start of your trip. Please note that you will not receive a separate payment reminder for the final balance.

For last-minute bookings made 27 days or less before departure, the full tour price is due immediately upon receipt of your booking confirmation and invoice.

All information about payment options, bank details and credit card payments can be found on your booking confirmation or invoice.

Please also note that payment confirmations are not sent automatically.

Once you have received your booking confirmation and invoice, a deposit of 20% of the tour price per person is due. The remaining balance is payable no earlier than 28 days before the start of your trip. Please note that you will not receive a separate payment reminder for the final balance.

For last-minute bookings made 27 days or less before departure, the full tour price is due immediately upon receipt of your booking confirmation and invoice.

All information about payment options, bank details and credit card payments can be found on your booking confirmation or invoice.

Please also note that payment confirmations are not sent automatically.

Please enter your voucher number or discount code in the designated field during the "Billing & Payment Information" step of the booking process.

Approximately 21 days before your arrival, once we have received your final payment, we will send your digital travel documents by email.

If you prefer a printed copy, you will receive it on board.

Once you have submitted your booking, our travel specialists will check availability for your requested arrival date and get back to you with your booking confirmation and invoice within a maximum of three working days. From that point onwards, your trip is considered confirmed and the booking is binding.

In the unlikely event that your preferred date or requested cabin category is unavailable, we will offer you a suitable alternative.

Once you have submitted your booking, our travel specialists will check availability for your requested arrival date and get back to you with your booking confirmation and invoice within a maximum of three working days. From that point onwards, your trip is considered confirmed and the booking is binding.

In the unlikely event that your preferred date or requested cabin category is unavailable, we will offer you a suitable alternative.

Approximately 21 days before your arrival, once we have received your final payment, we will send your digital travel documents by email.

If you prefer a printed copy, you will receive it on board.

By submitting your booking, you are making a binding booking request. Once you receive the package travel contract and invoice from us, your trip is confirmed and your booking becomes binding.