Frequently asked questions (FAQ)

Discover some of our more frequently asked questions and answers concerning your bike & boat trip with SE-Tours. Do you have further questions? Do not hesitate to contact us! You can reach us by phone, email or fill in the contact form.

The easiest and fastest way to make a booking is by phoning our team on +49-471-800735, or book directly on our homepage. You can also send your complete travel registration by mail or fax, or send an email with all necessary data. If the trip you desire is still available, you will receive a confirmation immediately, if not, you will receive an alternative offer.

Our original tours stand for the highest quality in planning, organisation and service. All tours are checked, experiences are bundled and the services of our service providers are controlled. Our original tours are marked with the respective quality seal.

SE-Tours GmbH is the tour operator for all original tours. The general terms and conditions of SE-Tours GmbH apply.

You can be sure that we have carefully selected our partners. That's why you can expect the same as from our original tours: a wonderful holiday.

For our partner tours, the GTCs of the respective tour operator of the tour apply.

On a self-guided tour you can design your cycle day as you want. We will furnish the detailed information material including maps. On a guided tour, you cycle in a group together with an experienced tour guide who knows his way around.

You can pay your trip securely by bank transfer, credit card and with Paypal. You can reach the payment page of our payment service provider VR Payment via the following link.

You can purchase “beverage cards” on most ships, which spares you the necessity of always taking your wallet with you. Credit cards are only accepted on the larger ships. Smaller ships solely accept cash.

A prerequisite for a great bike tour is a good bike. You can find all the details about our bikes and e-bikes here. SE-Tours offers bikes from a height of 1.50 m to 2.0 m and a body weight of up to 110 kg. Only a limited number of e-bikes are available on the ships. Early reservation is therefore necessary.

It is possible, though only on request and in limited quantities for 29 €. We will not be held liable for any damages – resulting from the transfer from ship to land and back or other – loss or theft. Please note that we only take E-bikes with a removable battery. Repairs have to be conducted on your own. The breakdown service of our tour guides does not cover the usage of your own bicycles and is not included.

Unfortunately, special bicycle sizes such as tricycles, tandems etc. cannot be transported on our ships.

Smoking is prohibited in all interior rooms on board the ships. The only smoking-area on board is the sun deck. Please be considerate of your fellow passengers.

Our tours are not suitable for people with reduced mobility.